Its amazing how customers you call dumb and good for nothing can say something that seems so simple but a thing you never realized.
It's happened to me when I was working with Quark as a Tech. Support Agent and supporting a software called QuarkXpress and usually customers would call in because they could not open a document or edit it and they answer we would give when nothing worked out was
"Aaaammm… I am sorry to say that sir, do you have backup of your document because I think that your document has gone corrupt"
And every time I said this I would smile at the thought that in India we only have corrupt ministers but in the US even their self created documents are corrupt and the customer would more or less say
"Oh Jesus!! Really, is there no way we can recover it?"
"I wish there was but you should have kept a backup"
"I will in future"
That was usually the end of the call but every once in a while a customer would ask
"What causes that? Is there something I can do to prevent it?"
Nobody in the entire office knew what caused that but nevertheless everybody has their own personal convincing explanation to it
Mine was:
"Aaaamm…. There is no specific reason maybe a corrupt picture in the document, a corrupt font, Some small thing goes wrong in the document and the whole document goes corrupt"
That quite convinced most of the customers but one decided to comment on it. She said
"Oh! So it's like Life"
Stunt I was. What a beautiful thought. I never knew my explanation for a small corrupt document can be used for a big thing we call life"
"Yes it is" I said.
About Me
- Gyaan Guru
- I am a person who is positive about every aspect of life. There are many things I like to do, to see, and to experience. I like to read, I like to write; I like to think, I like to dream; I like to talk, I like to listen. I like to see the sunrise in the morning, I like to see the moonlight at night; I like to feel the music flowing on my face, I like to smell the wind coming from the ocean. I like to look at the clouds in the sky with a blank mind, I like to do thought experiment when I cannot sleep in the middle of the night. I like flowers in spring, rain in summer, leaves in autumn, and snow in winter. I like to sleep early, I like to get up late; I like to be alone, I like to be surrounded by people. I like country’s peace, I like metropolis’ noise; I like the beautiful lake in Chandigarh, I like the flats in Dwarka . I like delicious food and comfortable shoes; I like good books and horror movies. I like the land and the nature, I like people. And, I like to laugh.
5 comments:
oye! We use Quark in office to make our pages. Maybe next time there is a problem, I can shoot a mail right across to you. Zip, zap, zoom...
Sure. But I guess you are using QuarkXpress 4. My expertise is in QuarkXpress 6. But don’t change your version if you are using 4. Its called the most stable version of QuarkXpress yet.
true enuf i guess......
its true... one small decision can change life....
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