Good Day.. Bad Day

“You are stupid.”

“Why me, sir? I don’t decide what features go into what phone, its Nokia who decides”

“Then Nokia is stupid”

“Maybe, but then still your N76 cannot be equipped with GPS, Unless of course

……….”

The line gets disconnected

That’s how my day started, a customer shouting on top of his voice because Nokia decides not to put GPS in N76.

Now for those who aren’t aware, GPS is a system which tells you your position and guides you to any address or place you desire and ever since my company made me responsible to explain customers how to use it… it turns out that all of a sudden every customer who owns a GPS phone has forgotten all the roads… there are customers who come up to me and say

“My GPS not working… How I go office?”

Saaley, aise bol raha hai jaise bachpan se GPS ke sahaare hi zinda hai “Don’t worry Sir, I’ll get it checked”

The call happened at 8:30 in the morning and I had decided that it was going to be a bad day…

And then as if to strengthen my belief, my cell phone rings and it’s a unknown number which is displayed

“Hello”

“Hello, Is that Mr. Ashok Rahul?”

“Yes it is”

“Hello, I am calling from ***** courier, we have a package for you from ***** Bank”

Oh F***! They traced me down “Okay”

“So? Where and when should I deliver it?”

I answered the question, and was totally screwed in my mind… I had some amount to pay to a bank, before I left India… Oh God… well, the day is bad!!

Soon it was lunch break…. I reached home and the Tiffin service had already

delivered out lunch. I opened the Tiffin Prawn Curry, Rice and Pickle… Well, not everything in the day is bad!

After the lunch and some lazy TV watching, it was time to get to work again and as I entered the office, one of my colleagues informs me

“Hey Rahul, there is package for you”

I know… it’s the stupid package from the even more stupid bank… woooaah well...

Its not…

It turns out that it’s a box of chocolates...

“Who left it here?” I enquired

Nobody knew, but all my colleagues were staring at the box…

I opened it and distributed it after keeping two of them in my pocket, when one my colleagues points out... “Oye, there is a card in it”

It was a tiny small card which saidHI, JUST WANTED TO SAY VERY MANY THANKS FOR YOUR KIND HELP.

YOU’RE A STAR ….. DEBORAH

So, it was from a customer… but which one, I had no clue… so the day is not bad at all… turning out to be a good, day

Aaj se mai kasam khaata hun, sab customers ki achhi seva karunga… taaki sab mujhse khush ho… phir jab mere paas bahut saari chocolates ho jaayengi… to mai cards aur chocolates ki dukaan kholunga, un paison se mai ek poultry farm khareedunga… poultry farm mai kaai murgiyaan

TRRRING!! TRRRING!! TRRRING!!

That was my office extension which interrupted my thoughts… I answered andanother colleague informed me that he has collected a DHL courier for me…

Kya yaar! Saara mood kharaab kar diya!!

I avoided collecting the package till the end of my job hours and finally a friend got it for me.. with a wry smile I said “Thanks buddy”

I started opening the packet while thinking Hey Bhagwaan kyun? Kyun? Kyun? Kyun?

Yaaahoooooooooooo!!!

It was Rakhi sent to me by my Rakhi Sister in India… but somehow she had decided to send it via the bank…

Kasam Se… itni pyaari behan aur kissi ki nahi hogi!!

So the customer who gave chocolates made up for the customer who shouted and the bank was never an issue at all….

“Well…” I smiled at myself “…nothing bad in the day at all”

Happens....

Its amazing how customers you call dumb and good for nothing can say something that seems so simple but a thing you never realized.
It's happened to me when I was working with Quark as a Tech. Support Agent and supporting a software called QuarkXpress and usually customers would call in because they could not open a document or edit it and they answer we would give when nothing worked out was
"Aaaammm… I am sorry to say that sir, do you have backup of your document because I think that your document has gone corrupt"
And every time I said this I would smile at the thought that in India we only have corrupt ministers but in the US even their self created documents are corrupt and the customer would more or less say
"Oh Jesus!! Really, is there no way we can recover it?"
"I wish there was but you should have kept a backup"
"I will in future"
That was usually the end of the call but every once in a while a customer would ask
"What causes that? Is there something I can do to prevent it?"
Nobody in the entire office knew what caused that but nevertheless everybody has their own personal convincing explanation to it
Mine was:
"Aaaamm…. There is no specific reason maybe a corrupt picture in the document, a corrupt font, Some small thing goes wrong in the document and the whole document goes corrupt"
That quite convinced most of the customers but one decided to comment on it. She said
"Oh! So it's like Life"
Stunt I was. What a beautiful thought. I never knew my explanation for a small corrupt document can be used for a big thing we call life"
"Yes it is" I said.